Multiple Choice
Which of the following is the best example of what is called a leverageable advantage?
A) TD Canada Trust ranking number one in customer satisfaction
B) Microsoft's use of its operating system to supply networking applications
C) Dell avoiding selling its products in retail stores
D) UPS targeting mid-size shippers
E) Apple winning design awards and producing unique commercials
Correct Answer:

Verified
Correct Answer:
Verified
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