The First Time You Tried a Local Restaurant, the Food

Multiple Choice

The first time you tried a local restaurant, the food and service was disappointing. However, giving them the benefit of the "doubt" you agree to try the restaurant a second time. Your rationale is that you have a minimum level of service that you would deem satisfactory and a ________ where you believe that service can and should be delivered within.

A) reliability
B) expectations
C) gap
D) zone of tolerance
E) responsiveness