Multiple Choice
The Hilton Hotel at Vancouver's Airport has a kiosk that allows its guests to slide in their credit cards to receive their purple room key cards. Hilton Hotels are combining high tech and high touch by using
A) SERVQAL.
B) automated teller machines.
C) loyalty programs.
D) self-service technologies.
E) voice-of-the-customer measurements.
Correct Answer:
Verified
Correct Answer:
Verified
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