Suppose a Salesperson Is Interested in Learning How to Listen

Multiple Choice

Suppose a salesperson is interested in learning how to listen not only to what the buyer is saying, but how the buyer is saying it. The salesperson should probably work on his/her what?

A) Questioning skills
B) Active listening skills
C) Serious listening skills
D) Nonverbal language interpretation skills (NLIS)
E) Nonverbal communication skills