To CLARIFY a MISUNDERSTANDING with a Client, a Helping Professional

Multiple Choice

To CLARIFY A MISUNDERSTANDING with a client, a helping professional should use

A) Silence, to allow the client to say whatever she wants.
B) Clear questions, to invite discussion about the matters that need clarification.
C) Competitive statements, to show the client who is in charge of the process.
D) Accommodating statements, to show the client that she is always right.
E) Reflection of feelings, to demonstrate that the helping professional is very, very sad.