When a Client Uses Denial or Another Defense Mechanism to Save

Multiple Choice

When a client uses denial or another defense mechanism to save face, which of the following conflict resolution responses is most likely to be effective?

A) Tell the client he or she is in denial.
B) Use empathy to build trust and help the client to feel less vulnerable.
C) Use a competitive conflict resolution style.
D) Use an avoiding conflict resolution style.
E) Pretend to give the client a lie detector test and let the client know that committing perjury is punishable by death.