What Should the Salesperson Do Next If the Complaining Customer

Multiple Choice

What should the salesperson do next if the complaining customer proposes a nonviable way (some action) to resolve the complaint?

A) Allow the customer to vent
B) Follow through with what the customer suggests anyway
C) Thank the customer for the suggestion and then offer the customer an alternative resolution
D) Gain the customer's agreement that the action will resolve the complaint
E) All the above