True/False
A salesperson should refrain from showing anger toward a customer unless the customer displays anger first.
Correct Answer:

Verified
Correct Answer:
Verified
Related Questions
Q4: Salespeople must maintain open, _communication with customers
Q5: In markets where it's hard to differentiate
Q6: When resolving complaints, salespeople should focus on
Q7: "Moments of truth" are important, but do
Q8: Salespeople looking for ways to take relationships
Q10: A salesperson should focus only on one
Q11: The first step in the complaint handling
Q12: What should the salesperson do next if
Q13: Salespeople should avoid letting their complaining customers
Q14: A salesperson should take responsibility for problems