You Are Asked to Review Patient Satisfaction Research and Make

Multiple Choice

You are asked to review patient satisfaction research and make a presentation to your colleagues. Which of the following best describes the conclusions of research about patient satisfaction?

A) Patients judge care providers on the following factors (in order of importance) : technical skills, good bedside manner, high-tech facilities, clean waiting rooms and exam rooms.
B) Patients more often judge care providers on how they communicate than on their technical skills.
C) Patients look for the Four C's: cooperation, consent, coercion, and competence.
D) The keys to patients' satisfaction with their care providers are affordable prices, convenience, and visible results.