A Social Worker Offers to Provide Services Through Videoconferencing

Multiple Choice

A social worker offers to provide services through videoconferencing. The client seems reluctant. According to the ethics of informed consent, the social worker should:

A) Refuse services because the client obviously does not want them
B) Explain the benefits of videoconferencing to convince the client that it is much cheaper, more convenient, and more effective than receiving services in-person
C) Explore the client's reluctance, including whether the client has access to videoconferencing technology and whether the client would prefer in-person services
D) Conduct a mental capacity screening to determine whether the client is competent make important life decisions