Social Media Such as Facebook and YouTube Played an Important

Multiple Choice

Social media such as Facebook and YouTube played an important role in communicating public opinion in a recent labour conflict at the Toronto Transit Commission. What was management's response to public criticism of unionized workers?

A) initiated consultation with the transit union executive
B) created a Facebook page to respond to the criticism
C) reprimands issued to employees who "worked to rule"
D) sent a memo making front-line staff responsible for customer service