Multiple Choice
An online feedback form, maintained by a courier service company, asks customers with complaints to mark a number from 1 to 10 after interacting with customer care, with 1 denoting very dissatisfied, and 10 denoting extremely satisfied. What is this feedback called?
A) customer points
B) Likert-type scale
C) rating
D) assessment
Correct Answer:
Verified
Correct Answer:
Verified
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