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Jassim, a PR Manager for a Chain of Shoe Stores

Question 26

Multiple Choice

Jassim, a PR manager for a chain of shoe stores, aims to make sure he uses a _______________ when communicating with social media followers and people who leave customer service reviews. He found that by communicating with a sense of humor, admitting mistakes, and even providing links to competitors, he can make communication enjoyable and maintain good relationships with his online publics.


A) Conversational voice
B) Commitment voice
C) Colloquial voice
D) Chatty voice

Correct Answer:

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