Patti (2000) Emphasizes the Increasing Expectations That Managers Will Measure

Multiple Choice

Patti (2000) emphasizes the increasing expectations that managers will measure organizational performance in a way that includes all EXCEPT which of the following:

A) is part of an on-going research to improve services.
B) is responsive to funding and policy bodies.
C) taking into account all available resources.
D) needs and preferences of the consumer.