Question 1

Mark is trying to solve a problem for which he does not have any suitable solution. He calls a meeting. During the meeting, he asks every participant to write one idea on a piece of paper. Of course, no participant should disclose his/her name on the piece of paper. The secretary collects the papers and writes the ideas on a flipchart. The participants rank the ideas proposed and select the one with the highest rank. Which group decision-making technique is used here?

Accepted Answer

A)  Brainstorming. 
B)  Nominal group technique. 
C)  Delphi technique. 
D)  Focus group. B

Question 2

John works in a team composed of employees from his marketing department. All members of the team are from the same department. This is an example of:

Accepted Answer

A)  Virtual team. 
B)  Self-managed team. 
C)  Cross-functional. 
D)  Functional team. D

Question 3

Which of the following is not a strategy for building high-performing teams?

Accepted Answer

A)  Clarify appropriate behaviors and rules. 
B)  Challenge group members with new facts. 
C)  Provide recognition and adequate reward. 
D)  Punish team members severely. D

Question 4

XYC Company brings together employees from design, manufacturing, and purchasing to manage each line of its motorcycle products. The company is using ____ teams.

Accepted Answer

A)  Cross-functional. 
B)  Virtual. 
C)  Quality focused. 
D)  Linear.

Question 5

Which of the following is not one of the factors influencing team effectiveness?

Accepted Answer

A)  Context. 
B)  Group. 
C)  Work design. 
D)  Composition.

Question 6

John is wondering how to reduce the costs incurred by his unit. He assembles a group of seven employees and asks them to meet in a room. John asks the employees to generate as many ideas as possible. He also advises everyone not to criticize others' ideas. For him, this session is intended to help generate as many ideas as possible. Which group decision-making technique is John using?

Accepted Answer

A)  Brainstorming. 
B)  Nominal group technique. 
C)  Delphi technique. 
D)  Focus group.

Question 7

Which of the following is a logical result of instituting self-managed work teams?

Accepted Answer

A)  Morale will decline. 
B)  Supervisors will determine work assignments. 
C)  Supervisors will select work assignments. 
D)  Supervisory positions will take on decreased importance.

Question 8

Although John, Jim, and Dave exert 100% effort when working individually, each only exerts 20% effort when they work together in a group. This is an example of:

Accepted Answer

A)  Group norming. 
B)  Social facilitation. 
C)  Group affiliation. 
D)  Social loafing.

Exam 7: Groups and Teams