Multiple Choice
Quality management research has shown which of the following results?
A) Continuous improvement efforts increase process efficiency and reduce costs.
B) Quality can attract new customers and increase the retention of old ones.
C) Some quality management efforts produced poor results because managers did not target improvements to areas with the greatest long-term positive effect on profits.
D) All answers are correct.
Correct Answer:
Verified
Correct Answer:
Verified
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Q35: New management strategies feature _.
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Q38: The first person to recognize that process
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