A Sales Team Needs to Complete Time-Consuming Paperwork as Part

Multiple Choice

A sales team needs to complete time-consuming paperwork as part of its job. The team would rather make sales contacts during the time it takes to complete the paperwork. The sales manager has decided that, whenever the sales team meets its weekly quota, the team can delegate its paperwork to the clerical staff. This manager is using

A) Punishment.
B) Positive reinforcement.
C) Negative reinforcement.
D) Extinction.