Use This Information to Answer the Following Questions

Essay

Use this information to answer the following questions.
Cars arrive at Speedy Lube at an average rate of 4 per hour.Arrivals can be assumed to follow the Poisson distribution.The sole mechanic who works at Speedy Lube spends an average of 12 minutes changing each car's oil and filter.The standard deviation of service time is 2 minutes and service time distribution is arbitrary.
-Refer to the information above.Assume that Speedy Lube has been acquired by a new owner who is planning an advertisement campaign that claims that each car would spend an average of 20 minutes in the shop inclusive of waiting time and service time.What should the mechanic's service rate be so as not to accuse the new owner of False advertising? Hint: Use Excel's Goal Seek function.