Damien Smiles and Greets Passengers as They Board the Aircraft

Multiple Choice

Damien smiles and greets passengers as they board the aircraft on which he is employed as a flight attendant.As soon as an elderly person passes him,he looks at his co-workers and rolls his eyes.What do his smiles and friendly greetings exemplify?

A) role management
B) emotion management
C) frontstage behaviour
D) backstage behaviour