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A Manager Who Communicates Effectively During a Crisis Can Help

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A manager who communicates effectively during a crisis can help his or her organization survive an upheaval. In a short essay, summarize the four primary skills managers need when communicating in a crisis, and relate examples of what you consider to be effective and ineffective crisis management. These can be stories you've experienced personally or stories you've learned about in the news.

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Four primary skills: stay calm and liste...

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