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  3. Study Set
    Management Study Set 4
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    Exam 19: Managing Quality and Performance
  5. Question
    Customer Service, External Business Processes, Financial Performances, and the Organization's
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Customer Service, External Business Processes, Financial Performances, and the Organization's

Question 3

Question 3

True/False

Customer service, external business processes, financial performances, and the organization's capacity for learning and growth are the four major perspectives of the balanced scorecard.

Correct Answer:

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