CyberChasers Corporation Sends a Post-Purchase Questionnaire to All Consumers Who

Multiple Choice

CyberChasers Corporation sends a post-purchase questionnaire to all consumers who buy their products. They are interested in gathering data on product quality, customer service orientation, and customer satisfaction. This is an example of a:

A) concurrent control.
B) feedback control.
C) feedforward control.
D) preliminary control.
E) preventive control.