A Contingency Factor That Can Influence the Success of a TQM

Multiple Choice

A contingency factor that can influence the success of a TQM program in a negative way is that:

A) continuous improvement is a way of life.
B) TQM serves to enrich jobs and motivate employees.
C) problem-solving skills are improved for all employees.
D) participation and teamwork are used to tackle significant problems.
E) union leaders are left out of QC discussions.