Question 1

Age is a significant factor in the expertise dimension.

Accepted Answer

A) True 
 B)False  True

Question 2

The leader should consider which of the following before initiating a confrontation?

Accepted Answer

A)  Extent of established trust and safety 
B)  Level of members' responsibility and expertise 
C)  Members' usual conflict behavior 
D)  Therapeutic factors that have emerged in the group A

Question 3

The leader's motives do not affect confrontation.

Accepted Answer

A) True 
 B)False  False

Question 4

It can be important to consider:

Accepted Answer

A)  the emotional state of the confronter 
B)  the receiver's capacity for self-examination 
C)  if the circumstances are appropriate 
D)  all of these

Question 5

Confronting is best accomplished while both parties are intense.

Accepted Answer

A) True 
 B)False

Question 6

The level of responsibility of group members is not solely related to their age.

Accepted Answer

A) True 
 B)False

Question 7

Correcting misinformation is confrontation:

Accepted Answer

A)  experiential 
B)  didactic 
C)  strength 
D)  not a confrontation

Question 8

The Variable Conflict Management Strategies model has:

Accepted Answer

A)  six categories 
B)  five categories 
C)  seven categories 
D)  two categories

Question 9

Recommended leader strategies for group members who have moderate communication skills and moderate responsible behavior are:

Accepted Answer

A)  delaying, withdrawing, or distracting 
B)  compromising, confronting, or soothing 
C)  confronting, holding firm, or forcing 
D)  ignoring, soothing, or distracting

Question 10

Responsible group members:

Accepted Answer

A)  demonstrate social maturity 
B)  are impulsive and self-regulating 
C)  do not get in conflicts with other members or the leader 
D)  illustrate dependability and expertise

Question 11

When confronting, the confronter should have a need to help the receiver to change.

Accepted Answer

A) True 
 B)False

Question 12

Confrontation is an aggressive act that can never be helpful.

Accepted Answer

A) True 
 B)False

Question 13

_______ and _______ are the types of confrontations that are received and acted on in a positive way.

Accepted Answer

A)  Strength and encouragement to action 
B)  Experiential and encouragement to action 
C)  Didactic and weakness 
D)  Strength and experiential

Question 14

Confrontation is most useful and constructive when it is solicited.

Accepted Answer

A) True 
 B)False

Question 15

Confrontation involves sharing information between the sender and the receiver.

Accepted Answer

A) True 
 B)False

Question 16

Variable conflict management strategies include:

Accepted Answer

A)  distracting, delaying, and confronting 
B)  ignoring, distracting, and compromising 
C)  holding firm, forcing, and soothing 
D)  all of these

Question 17

Compromising involves confrontation and negotiation.

Accepted Answer

A) True 
 B)False

Question 18

Refusal to engage when challenged or in a disagreement:

Accepted Answer

A)  is the best way to defuse conflict 
B)  can be a destructive conflict management strategy 
C)  allows the underlying issue to be addressed 
D)  demonstrates a characteristic way the person handles conflict

Question 19

Leaders:

Accepted Answer

A)  must exercise control so that conflict does not emerge in the group 
B)  can expect member-to-member conflict, but not member-to-leader conflict 
C)  give non-conscious cues about how they perceive conflict that members follow 
D)  should perceive conflict as destructive to the group

Exam 11: Managing Conflict and Guidelines for Confrontation

Age is a significant factor in the expertise dimension.

The leader should consider which of the following before initiating a confrontation?

The leader's motives do not affect confrontation.

It can be important to consider:

Confronting is best accomplished while both parties are intense.

The level of responsibility of group members is not solely related to their age.

Correcting misinformation is confrontation:

The Variable Conflict Management Strategies model has:

Recommended leader strategies for group members who have moderate communication skills and moderate responsible behavior are:

Responsible group members:

When confronting, the confronter should have a need to help the receiver to change.

Confrontation is an aggressive act that can never be helpful.

_ and _ are the types of confrontations that are received and acted on in a positive way.

Confrontation is most useful and constructive when it is solicited.

Confrontation involves sharing information between the sender and the receiver.

Variable conflict management strategies include:

Compromising involves confrontation and negotiation.

Refusal to engage when challenged or in a disagreement:

Leaders: