Etiquette Expert Letitia Baldrige Believes That Displaying Etiquette Contributes to Creating

Multiple Choice

Etiquette expert Letitia Baldrige believes that displaying etiquette contributes to creating a favorable impression because success in the workplace is

A) mostly all image and very little substance.
B) a question of ethics and a refined appearance.
C) based on personal contacts.
D) consideration of others and a kind heart.