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    Business
  3. Study Set
    Essentials of Management
  4. Exam
    Exam 11: Motivation
  5. Question
    Supervisor Cindy Wants to Increase the P→O (Instrumentality) of Customer
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Supervisor Cindy Wants to Increase the P→O (Instrumentality) of Customer

Question 3

Question 3

True/False

Supervisor Cindy wants to increase the P→O (instrumentality) of customer service agent Harold, so she should tell him something like, "Keep up the good work Harold, and I promise that you will get a $100 bonus next week."

Correct Answer:

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