A New Employee with a Physical Deformity Applied to Work

Multiple Choice

A new employee with a physical deformity applied to work at a restaurant chain as a hostess. She had considerable experience as a hostess, and was hired. Although she worked as a hostess for a few weeks, she was soon assigned to work as a cook. The manager told her she would never be able to work as a hostess again because customers had complained about her appearance. Which of the following is true of this situation?

A) This is a case of appearance discrimination related to a disability, and thus is illegal under the ADA.
B) This is the manager's prerogative; customers are always right.
C) Although this is an unfortunate situation, the manager had no choice.
D) The manager did the right thing but the wrong way. The manager needed to find a more acceptable excuse.