Janet, a Manager at a Local Restaurant, Was Very Frustrated

Multiple Choice

Janet, a manager at a local restaurant, was very frustrated with one of the chefs. The chef sang as he cooked and this disturbed Janet. But, the chef did not change his behavior. Finally, one day, in anger, Janet told the chef that she was very disappointed that he had not changed his behavior. In shock, the chef said, "I didn't even know that you were upset by my singing. Of course, I will stop." Janet had failed to communicate her ________.

A) knowledge
B) feelings and emotions
C) expectations for recipes
D) goals for the restaurant