Grace Is Shopping for a Computer When a Salesman Begins

Multiple Choice

Grace is shopping for a computer when a salesman begins telling her why she should choose a certain model. He is using technical terms that Grace doesn't understand, so Grace loses interest and leaves. In the future, the salesman should ________.

A) change how he encodes the message
B) change how he decodes the message
C) use more jargon
D) use non-verbal communication