Conflict Management Interventions, Like Mediation, Are Often Necessary for Bringing

Multiple Choice

Conflict management interventions, like mediation, are often necessary for bringing about a successful resolution to the dispute. In such instances, initial steps must be taken to before getting to the heart of the dispute. What is one task necessary to increase the likelihood of producing an agreement from the conflict management intervention?

A) discussing the value of emotional intelligence for creating lasting organizational harmony
B) highlighting the importance of making compromises from one's original position
C) motivating the sides to see their proposal as the likely solution
D) reducing perceived differences between parties