According to MANAGER'S SHOPTALK in Chapter 11, the Eight-Step Plan

Multiple Choice

According to MANAGER'S SHOPTALK in Chapter 11, the eight-step plan for implementing change in an organization includes all of the following EXCEPT:

A) establish a sense of urgency
B) form a powerful coalition of managers
C) communicate the vision
D) empower others to act on the vision
E) all of these are steps in the plan