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    Essentials of Marketing
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    Exam 21: Customer Relationship Management (CRM)
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    _____ Is the Process of Breaking Large Groups of Customers
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_____ Is the Process of Breaking Large Groups of Customers

Question 121

Question 121

Multiple Choice

_____ is the process of breaking large groups of customers into smaller,more homogeneous groups.


A) Customer segmentation
B) Recency-frequency-monetary analysis
C) Data mining
D) Customer valuation
E) Relationship marketing

Correct Answer:

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