Because Part of Health Care Delivery Is Customer Service, Health

Multiple Choice

Because part of health care delivery is customer service, health care employees are encouraged to develop a positive customer focus by doing all of the following EXCEPT:

A) Identify customers by name.
B) Greet each customer with a smile
C) Provide assistance if there is a need.
D) Do not return patient phone calls if the employee does not have the answer to their question.