All of the Following Are Reasons for the General Decline

Multiple Choice

All of the following are reasons for the general decline in customer satisfaction over the past 20 years EXCEPT:

A) Customers are much less brand loyal than in the past.
B) Today's customers are very price sensitive.
C) Today's customers are exceptionally demanding.
D) Product quality is much lower now than at any time in the past.
E) Customers are more cynical, have more information, and have more attitude than ever before.