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A Young Woman Tries to Return a Defective Pair of Earphones

Question 74

Multiple Choice

A young woman tries to return a defective pair of earphones to a large chain store, only to be told that company policy prohibits returns of such products on hygienic grounds. What aspect of bureaucracy is captured in this example?


A) corporate pettiness
B) bureaucratic ritualization
C) organizational policy
D) bureaucratic inefficiency

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