Multiple Choice
Richard Inc. has been receiving complaints from its customers about the inefficiency of its customer service professionals. The company has now decided to change the recruitment criteria for this role. The new criteria place more emphasis on technical expertise. Richard Inc. is attempting to make a change in the area of _____.
A) information technology
B) work sequences
C) operations
D) enterprise resource planning
E) organization structure and design
Correct Answer:
Verified
Correct Answer:
Verified
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