Chandra Owns a Goods Delivery Business

Multiple Choice

Chandra owns a goods delivery business. When Chandra's delivery drivers are experiencing a great deal of interpersonal conflict, Chandra reminds them that cooperation with one another is necessary for the continued profitability of the firm, and also for their job security. Chandra is controlling conflict by: ?

A) expanding the resource base.
B) using appropriate coordination techniques.
C) focusing workers' attention on superordinate goals.
D) matching personalities and work habits of workers.
E) changing established procedures.