Multiple Choice
How is a complainer different from a noncomplainer?
A) A complainer is more likely to become a satisfied customer.
B) A complainer is unlikely to return.
C) A complainer is less likely to tell others when the company responds poorly.
D) A complainer is not as valuable as a noncomplainer to a firm.
E) all of these choices
Correct Answer:
Verified
Correct Answer:
Verified
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