Multiple Choice
All of the following are suggestions for handling consumer complaints effectively EXCEPT _____.
A) Thank the customer for providing the information.
B) Apologize sincerely.
C) Don't show empathy for the customer's situation.
D) Act quickly.
E) Follow up with the customer after the corrective action.
Correct Answer:
Verified
Correct Answer:
Verified
Q14: A loyalty card/program is a device that
Q30: Which of the following is a postconsumption
Q31: Sometimes consumers get so mad at a
Q32: Economic switching costs consist of the total
Q33: Comcast, the cable television provider, now offers
Q35: _ is a sense of attachment, dedication,
Q36: Which of the following means consumers pass
Q37: Consumer consistency means that a consumer will
Q38: Customers have a lifetime value to the
Q39: One characteristic of relationship quality is personalization,