The Text Points Out That When We Look at an Organizational

Multiple Choice

The text points out that when we look at an organizational chart, the official, formal structure of a bureaucracy is readily apparent. In practice, however, a bureaucracy has patterns of activities and interactions that cannot be accounted for by its organizational chart. These are referred to as __________.

A) bureaucracy's other face
B) bureaucracy's hidden personality
C) bureaucracy's alternate structure
D) bureaucracy's invisible quality