Multiple Choice
________ are adept at building customer relationships,not just products; they are skilled in market engineering,not just product engineering.
A) Profit-centered companies
B) Customer-centered companies
C) Production-centered companies
D) Sales-centered companies
E) Promotion-centered companies
Correct Answer:

Verified
Correct Answer:
Verified
Q26: Unprofitable customers who defect to a competitor
Q58: Discuss the concepts of a data warehouse
Q59: Customer profitability analysis (CPA)is best conducted with
Q61: When a consumer considers a product or
Q62: What is a customer touch point
Q65: A customer's decision to be loyal or
Q66: Quality is the key to value creation
Q68: The ultimate goal of the customer-centered firm
Q86: Cluster analysis is a good example of
Q104: The modern customer-oriented organization chart places top