According to Stanford's Business Guru Jeffery Pfeffer,"the Best Companies Build

Multiple Choice

According to Stanford's business guru Jeffery Pfeffer,"the best companies build cultures in which frontline people ________."

A) can refer serious problems to senior management
B) have strictly limited freedom to deviate from standard operating procedures
C) are also consumers of the company's products
D) are empowered to do what's needed to take care of the customer
E) live in the communities they serve