When the Lawn Service Firm Advertises,"We Can Handle All Your

Multiple Choice

When the lawn service firm advertises,"We can handle all your lawn needs in one stop" and then requires three or four visits to satisfy you,this is an example of which of the gaps of service performance

A) Between service delivery and translation of perceptions
B) Between expected service and perceived service
C) Between service delivery and external communications
D) Between management's perception and consumers expectations
E) None of the above