Multiple Choice
Gloria always goes to the same bagel shop in the morning because the workers there remember her name and know her order.They always make her feel welcome.The employees of this bagel shop excel at which of the following determinants of service quality
A) Reliability
B) Responsiveness
C) Assurance
D) Empathy
E) Tangibles
Correct Answer:
Verified
Correct Answer:
Verified
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