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A Service Company Can Differentiate Itself by Designing a Better

Question 117

Multiple Choice

A service company can differentiate itself by designing a better and faster delivery system.Of the three levels of differentiation,________ describes how well suppliers handle emergencies,product recalls,and answering inquiries.


A) reliability
B) resilience
C) innovativeness
D) preparedness
E) none of the above

Correct Answer:

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