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  2. Topic
    Business
  3. Study Set
    Strategic Operations Management
  4. Exam
    Exam 7: Managing the Transformation Process
  5. Question
    Customer Involvement in the Operations Process Is Argued to Be
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Customer Involvement in the Operations Process Is Argued to Be

Question 22

Question 22

Multiple Choice

Customer involvement in the operations process is argued to be one of the defining characteristics of:


A) Craft era
B) Scientific management era
C) Mass customization
D) None of the above
E) A & B only

Correct Answer:

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