When Responding to a Request for Adjustment When a Third

Multiple Choice

When responding to a request for adjustment when a third party is at fault, the best approach is to

A) respond promptly, explaining how the problem will be solved.
B) refuse the claim and suggest that the customer sue the third party.
C) honor the claim but explain that your company was not at fault.
D) refuse the claim but forward the paperwork to the third party.