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  3. Study Set
    Business Communication Today Study Set 2
  4. Exam
    Exam 8: Writing Routine and Positive Messages
  5. Question
    To Preserve Your Company's Reputation, Messages Granting Customer Requests for Adjustment
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To Preserve Your Company's Reputation, Messages Granting Customer Requests for Adjustment

Question 3

Question 3

True/False

To preserve your company's reputation, messages granting customer requests for adjustment should always imply that the customer was at fault.

Correct Answer:

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