Multiple Choice
In a negative message organized using the indirect approach, the reasons that justify the negative decision
A) should be long and roundabout to cushion the negative aspects.
B) come directly after the buffer and follow naturally from it.
C) are so obvious that you don't need to mention them.
D) should be glossed over quickly.
Correct Answer:

Verified
Correct Answer:
Verified
Q11: When writing an employment termination letter, you
Q12: You can deemphasize bad news by minimizing
Q13: Using a buffer to begin a negative
Q14: The direct approach is always best when
Q16: Which of the following is the most
Q17: Which of the following is a negative
Q18: The close of a negative message should
Q19: No matter what the situation is, you
Q20: When the bad news appears to be
Q43: Customers who make a claim or request