Multiple Choice
The tendency to delay, downplay or distort bad news
A) can lead to unethical decisions, and even lawsuits.
B) is natural, and you should de-emphasize the news at all costs.
C) can lead to problems with internal communication, but generally not with external audiences.
D) can be eliminated by punishing employees who regularly deliver bad news.
Correct Answer:

Verified
Correct Answer:
Verified
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